Either you need take some time to clean up the forums or get someone to help you out. It's no secret (and if it was, now it's not) that a lot of players take the time to read a games forums etc. to judge if they're worth playing. I have been playing games like these for over 14 years now and know damn well what helps and what doesn't. THIS DOESNT! If I was a potential new potential gamer and came to these forums and read the first page alone, I would probablly not bother to play.
The game is fun and we appreciate the updates, but a few angry patrons can alter the future of our game. Less players -> Less population -> Less money -> Less time on Empire Online (which is their best game by far.) All you (Lakoo) would need to do is provide a tiny bit more support
Does this mean I never get angry with the game or suggest questions etc? Not at all. I just try to go about it in a way that won't hurt our populations, player base and overall morale. If you dont give a crap about the game, at least give a crap for the people who still enjoy it and want to see a future in it.