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My stack complaints and venting.

I bought a ton of purple and red rose chests and end up getting New Year's items instead of Valentine's day items. Instead of getting temporary V-day fashions, I got happy new year's male and female fashion. Nothing related to Valentine's day event at all. I approached lakoo's customer service about it and they told me "the rewards gained by opening chests each time are completely under a random system, which means you may get anything by opening chest." I responded back by saying the chests that I bought are event chest and it gave me something not related to the event theme. Their respond "It's a normal current game setting." Does this make sense to you all on the way they replied? The red rose chests gave me two golden new year bags which gave me a stupid spring happy hat and a golden merfolk. Those could've been a rose set right there if they haven't screw up the vday chests! Lakoo's workers are slackers and always avoid our complaints. They're not taking players' complaints seriously.

Recently, I won the forum event called "love vows''. I found out all the winners of that forum event got their login ID's displayed. I reported to lakoo and lakoo told me it's a public information and it's necessary to post it with the character's name but already taken it off after many complaints from me. So those who won the last forum event, I saw your login ids and memorized it. If I was a hacker I would use a program right now, I can easily get in your account and destroy your characters you have on that account. Lakoo doesn't seem to think the login id's is a personal thing to us. We know we don't own the characters and lakoo owns it. We're just enhancing it, but still, our login id is what makes it ours and not shared with the other players.

In August of 2010, I sent in a complaint about being ripped off of my gold. It was when item shop lv 11 was just "in", I bought keys with my gold coins and it always deducted more than the price listed. At that time, people were generous and had no tax on their empire. So I bought keys at 20 gold coins each but was charged extra after I left the empire. I sent lakoo screenshots of it and I never got any replies from them back. They told me they'll take care of it and give me updates about it. I never got any updates from them nor a refund of my gold that was charged extra for.

Just wanted to add this also, I know many of you complained about it too but nothing has happened? Anyway, when your spouse is in a different area and you tele to him/her to see what they're doing or just to give a surprise pop in, it's free. But what you don't know is you get charged entrance fee if they're in an empire that requires you to pay entrance fee. Why didn't lakoo just stopped us from teleporting to our spouse or ask if we want to pay a fee because of the area our spouse is at?

I have more complaints but I don't wanna vent anymore. I just  want to say to lakoo "You guys suck at taking actions and resolving matters!" You guys have taken our words too lightly and ignore what we have to say or report to you. The way you guys handle things reflect the laziness you all have as lakoo's employees. You guys are ultimate slackers. Customer service sucks. Learn to give a damn about players and apologize correctly instead of trying to bribe us with something cheap in the game.

Tyvm for reading my nonsense.

-Yuki_Mei

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8 Comments

  • 0
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    RyuFang

    if it makes you feel better I don't think those are our sign in ids. They seem to be the character IDs given to each of our alts. In other words they are basicly synonomous with our characters name (as each name is unique and unable to be repeated just like the IDs). Basicly a hack knowing our character ID has just as much power to hack our accounts as if they only knew our character's name. Now if they were giving the email, password, and username of our acount away then id be more worried.

    Anyways its not like this is a new development. just click to view any person ingame and you can see their character id. Its useful for seeing when that character was firsst made. (mine is ~30,000 which shows that ive been here a while, but if i made an alt its ID would be about 1mil+)

  • 0
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    Yuki_Mei

    Ryu, it was there. They took it off already. Your signin id was numbers the other few like yanping was yan----06 sky was sky---- godmage was mack----

  • 0
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    RyuFang

    Oh ic, good job

  • 0
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    bn_chris

    *wow .... your queries being replied !! *

    hmm ... maybe i should complain much more and make more noise!

     

  • 0
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    RyuFang

    also yeah, lakoo REALY should fix that spouse teleport thing pronto

  • 0
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    Permanently deleted user

    Hi Yuki,

    Thanks for the feedback.

    About the teleport fee, we will submit to review and see if it is a setting of the game.

    About the Vday chests, the spring festival items are in the drop list of the chest. It is set when we are preparing the event. It is not a bug as you thought.

    We have also submitted this setting back to our designer to check if it is normal setting of our game.

    As we have replied to you about the login ID problem, we are sorry if it caused any inconveniences to you. But, please understand that your account is safe if you do not share passwords and bound email to others. Also, we are graduatly removing the login interface.

    About the tax problem, we are reviewing the problem.Sorry about the inconveniences caused.

    We will try to give you more information before we launch a new event or patch. We hope this will help you to enjoy the game in the future.

     

    Thanks.

  • 0
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    Yuki_Mei

    Why would spring festival items be in the Vday chests? What does new year items have to do with valentine's day items?? Why is new year items in VDay's chests? Did you just quickly go over my post and not read thoroughly? Doesn't seem like you understand what you read.

  • 0
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    Yuki_Mei

    Been compensated but the stupid red rose and purple rose chests still give new year items..they admitted it was a glitch and I wrote back asking if it's still a glitch. All they said was they'll look into it and will give me updates. I wonder how long will that be... maybe theyll answer me a year later again. lol.

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