Is there no way to perma ban prolific and professional scammers in game? GM why so you do nothing to these people? We are all falling victim to the same person. Why dont you ip ban them? Device ban? Do Something..
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Hi Aidan, as we reiterated, you are strongly recommended to only top up via Shop and trade via Trading Post in game. Any other recharging/trading method is not under our protection and you have to afford the risk/loss on your own. We try our best against such scamming behavior though. If scammed with loss, please send related details and screenshot of chatting records containing transaction content clearly to firstname.lastname@example.org as proof for our better assistance. Once confirmed, we will take action accordingly. Without the proof, we cannot process your request. (http://cs.lakoo.com/entries/21648561--MUST-READ-FAQ-for-Empire-Online)