Hi Chris, 

We are very sorry if any misunderstanding was caused.

The Recharge Reward Event time was From 9th Nov to 30th Nov. ( http://cs.lakoo.com/entries/22335372-event-winter-event) and the one-week consumption reward event since December 1 will bring you one Super Winter Pack for each USD20 consumption (not recharging).

As to your specific problem, we will reply your email sent to cs@lakoo.com ASAP within 24 hours. Please check your email later. Thank you.

Best regards,

dj

Lol. I would like to make an anocement myself. Everyone stop calling blazed11 a scammer. For reasons of if you don't get full storie from someone from newage dont even bother pming me

Also lakoo why are you not doing anything about the ppl selling gc in game huh, it's not hard to notice who's doing it. If you need help with this matter in hand contact me

Hi all,

We are very sorry if any misunderstanding was caused.

You are strongly recommended to only top up via Shop and trade via Trading Post in game. Any other recharging/trading method is not under our protection and you have to afford the risk/loss on your own. Your game account or device will be frozen/banned once any abnormal/illegal recharging/trading data/behavior is confirmed. (http://cs.lakoo.com/entries/21648561-must-read-faq-for-empire-online) We will try our best to help though.

If scammed with loss, please send related details and screenshot of chatting records containing transaction content clearly to cs@lakoo.com as proof for our better assistance. Once confirmed, we will take action accordingly. Tips: Without the proof, we cannot process your request. If you have written to cs@lakoo.com, we will reply ASAP within 24 hours.

In order to maintain good game environment, any reports of inappropriate behaviors, including selling gc in game, will be accepted. Please forward the screenshot/photo of the conversation of that player as proof/evidence to cs@lakoo.com. We will take action accordingly once confirmed.

Thank you.

Best regards,

dj

Lakoo Customer Service

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