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Account Lost

Hi, I'm a player of Empire Online. I got a big problem, and the problem is i can't access my account on ver.3.3 now. I don't know what is the problem i tried to use forgot password but it needs a password to reset my account password. And i can't put any password on it because i don't have one yet since i start playing empire. So i need somebody or a Staff that can help me recover my character. I'm formally asking for a little help here. Sorry if i posted this topic on a wrong section. Respectfully yours, Aaron
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31 Comments

  • 0
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    Joe Burroughs

    I can not log into my account either after updating. It won't accept my ID and without ID I can't even send a email to myself.

  • 0
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    Aaron David

    Well we have to wait for our problem. Let's be patient.

  • 0
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    kingbarrett

    i posted a request also . i need my 3 accs >>..

  • 0
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    Dave Van Der Castle

    Same here i updated the app on my secondary device and i can't log in... I had to create a lakoo ID.... i hope they can give me back my wiz

  • 0
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    kingbarrett

    Same ! it was such a mistake to update >>.... i lost all my items and copper...i want back my kung fu fighter.

  • 0
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    Noah

    i have the id but forgot password.... i used to sign up with an old email adress that im not using anymore... im in contact with lakoo staff -  so ill be back soon @  Heroes =)

  • 0
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    Dave Van Der Castle

    I didn't have any ID... just created one that automatically got bound to my device but my wizard is not on any slot... Actually all slots were empty so i dont really know If they can do something about my wiz or if i am going to lose it.... Good thing is that i transferred all the GC on wiz account to my main device which i am not updating until i know it's safe

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    kingbarrett

    lol bro go to account settings and bound it

  • 0
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    kingbarrett

    im just seeing that setting now but i refuse to play until i get back my 3 accs. i have. specially my fighter.

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    Lucas C

    If they keep doing this there gonna lose all there players.

  • 0
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    Joe Burroughs

    Has anyone had any luck or any feed back on their accounts?

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    kingbarrett

    Nope.... I'm actually pissed it's stupid how they expect players to play there game but yet they take so long to fix a simple recovery....

  • 0
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    bn_chris

    drop an email to cslakoo

    but you should have bound your char to your email

    so they can trace

    upon that, they will send you the lakoo id

    (which is in numbers i guess if you dun have setup any password before you play the game)

    with a temp password

    you'll need to change the password if you want (there's a link they will tell you)

    so you have lakoo id and password then your matter resolve

  • 0
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    Noah

    what a mess to wait... just too addicted !

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    Gung Aspar

    dammm .... so many people has same problem. until today, i can not play it. it is ok to break with my girl but .... not the game. do anyone know how to get it back?

    thanks

  • 0
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    dj

    Hi all,

    We sincerely apologize for any inconvenience caused. If you have account problem, when writing to [email protected], it would be greatly appreciated if you could provide the following information so that we can better assist you:

    1) Game server you are on;

    2) Character ID or Character Name with exact spelling

    If you are sure that you did not bind your account with an email, please also provide the following information:

     

    3) Last login time

    4) UDID (for Apple users) / IMEI (for Android users) of the device used to play Empire Online

    5) A valid email address you would like to bind your account to

    You can download the app: UDID+ (Free) from your local App-Store to acquire the UDID of your device and forward the UDID to us.

    The download link: http://itunes.apple.com/us/app/udid/id385936840?mt=8

    For Android user, please check Setting-General-About to get your IMEI code.

    We hope your problem will be solved ASAP as well.

    Best regards,

    dj

    Lakoo Customer Service

    http://lakoo.com/en

    http://www.facebook.com/lakoogames

    http://www.twitter.com/lakoogames

  • 0
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    Joe Burroughs

    After sending the email how long of a wait time should be expected to have our account restored?

  • 0
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    Lucas C

    Iv been waiting since yesterday, they still haven't givin mine yet

  • 0
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    kingbarrett

    I sent mine already , and I also I have been waiting since yesterday, this shouldn't take long to fix ... This bound thing should of been stated in the starting tutorial of the game just like how it shows to equip items it should show how to bound your accs.

  • 0
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    kingbarrett

    Bind*

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    Lucas C

    I sent my information yesterday but forgot the UDID, sent it today, still waiting.

  • 0
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    Lucas C

    now I'm getting no response. This is ridiculous.

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    Mr,FAJRI

    Hello lakoo have problem and put mail but my characters disappeared magician Kung Fu warrior and shaman I can not returned and I'm sad to Malk possible that you will find me a solution, please

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    Jestor

    I bound my email to my account and when I put the email in as id it said the email was incorrect. When I put in the EXACT character name I had a total character reset. When I put in the character ID number it told me the character did not exist. So far 3hrs have gone past with no response from customer service. Total bs considering I have put almost $300 into the game just in the last week. I have easily 15k gc invested in my main hunter account. Im not really happy about all this.

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    Lydia

    Lakoo.. Please help me too.. I lost my old account too.. Magane27 kungfu character level 46.. Last time i didnt register username n id.. Now i didnt to log in with username and id which is i have no idea with it.. Please help me.. Thanks

  • 0
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    dj

    Hi Lydia, we have replied your email sent to [email protected]. Please check your email box to follow-up. Thank you.  Tips: Please do not leak your personal information here on privacy.

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