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help!!

the other day something occured and all my stuff on my ipod had been deleted i redownloaded the app can someone plz help my account back on my new device?? D;

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8 Comments

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    dj

    Hi XxZanexX, we suggest you to write to [email protected] or in-game GM with related names of account/character, items and UDID/IMEI of device, your detailed operation when the problem happened, etc after you confirm it's a case when trying to Bind old account to new device. We will check for you. Thank you.  Tips: Please do not leak your account/device information here on privacy.

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    XxZanexX

    So wait email [email protected] tell them my main character name abd my udid of my new device and they might be able to help??

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    dj

    Hi XxZanexX, we cannot check and further guide for you without the names of account/character and other above-mentioned information, as your description about "something" and "deleted" may mislead. Please describe as clearly as possible when contacting in-game GM or writing to [email protected]. Thank you.

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    Alleluia

    Good job dj :)

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    Zaj Xiong

    Hey dj Its been like a Year Now sence I played Empire online because my old IPod got Stolen now I have a New one I would like to know if I can get my Account back? Because I Bought Silver with Money in the Game and it's been a Year and I cannot rember my Char's Name all I rember is that he was Kung fu

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    dj

    Hi Zaj Xiong, if it is true that all you remember is just kkf, we are afraid we cannot help on this case. We sincerely suggest you should try your best to recall the name of the character, even just part of it, the email address bound to the account of the character, the iTunes account you used to purchase the silver coins in game, the screenshot of the full purchasing receipt for your last order, etc. And to verify your ownership to the account, if you cannot write to us via account-bound email address, please submit a ticket in cs.lakoo.com to provide the UDID/IMEI of your device you used to log in the account, the last logoff time as exact as possible and the city you lived in real world when last logged off. We will check for you. Thank you. Tips: Do not provide your account information or UDID/IMEI, etc here on privacy.

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    Renato correa alves

    Preciso de ajuda tenho um boneco q ele esta bugado eu criei e joguei com ele e upei ele ate o lvl 27 ai agora ele sumiu nao aparece mais para q eu possa logar com ele oq eu fco o nome dele e ™Elis™.

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    dj

    Hi Renato, we are sorry but please write in English for our better understanding and assistance. Thank you.

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