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The TAPJOY-LAKOO SCAM

Quick Recap. After 8 months of trying to get to gold coins that I have paid for and showed proof with iTunes reciepts, the partnership that is Tapjoy and Lakoo continue to play games with me. No only does Tapjoy refuse to provide me with help, they have emailed me saying the reason why their gold coins don't work properly is my fault. They also say any attempt I make to recover my lost coins or money is not their responsibility and they refuse to acknoweldge my requests to talk to someone in management about the recovery of my lost coins. They also refuse to reply to my emails asking tapjoy to provide me with informations about the amount of gold coins the applications I have purchased would have totalled. They simply intend to rip off empire online players, and Lakoo isnt doing anything to help. EXAMPLE: over the last 8 months, tapjoy has told me lakoo has only emailed their company once inquiring into my problem, ONCE!

Tapjoy has scammed so many players out of their money its incredible, and what has lakoo done. Well as seen below, Lakoo helps tapjoy scam. Here is an image taken from my cell phone. The image shows LAKOO suggesting to their players to visit the Tapjoy website. No longer does tapjoy post listing in-game, lets face it many of their application didnt work and for the most part tapjoy refuses to help players recover their lost expenditures. Now, Lakoo suggests empire online players to visit tapjoy's site to make a few gc per download purchased.

Lakoo has continuously pushed my issue of tapjoy's free gold coins scam under the table, to try and distance themselves, but this image clearly shows lakoo supports its buiness relationship with tapjoy. What kind of company only contacts tapjoy once? I sent an email asking lakoo to ask tapjoy to look into the matter, and KOS sends me an email asking me for my reciepts again. Really KOS? Thats not productive at all, you have my lists, my pictures, my iTunes reciepts. You in fact have two sets of images of each, and you ask me for another list etc.. thats awful. How about you helped me out 7-8 months ago when I first encountered this problem.

-Cots

Its been 8 months of lakoo's laziness, 8 months of emails and lies on tapjoy's and lakoo's part. Nothing has been solved, I have no recieved any gold, any official apology from an executive from lakoo about their awful service or lies about attempting to help me. I have not recieved any sort of items or gold as an apology, I haven't got anything but lies and empty emails from calvin, kos and company at cs@lakoo.com. Where is the executive or non customer service respresentative I continously ask to help me. Maybe a big time player in Lakoo can do something of use, instead of someone whose job it is to check forums, emails, and in-game questions. Like when I emailed Tapjoy I atleast talked to two separate customer service managers, their personal email addresses were given. By no, I continously get emails from cs@lakoo.com and not someone's personal email, where they actually are singled out. FIGURE IT OUT, ITS BEEN 8 MONTHS!

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59 Comments

  • 0
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    Lee Cotterill

    To View Image, I think you need to click on QUICK VIEW.

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    Lee Cotterill

    How can lakoo support a company in tapjoy hat has done nothing but rip so many of its players off. No accountability on tapjoy or lakoo's side for missing gold or the $'s I've spent and never recieved anything for it

  • 0
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    Kos

    Hello lee,

    Please understand we do not have the original receipt, for you haven't sent to us. We have been requesting the receipts since we contacted Tapjoy to verify your problem. We hope you can kindly assist us to resolve your problem.

     

    Please kindly provide the list and receipt you haven't get the gold coins from. We will check and process for you.

     

    We hope this may help you.

     

    Kos

     

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    GT200

    Quote Lee said "Quick Recap. After 8 months of trying to get to gold coins that I have paid for and showed proof with iTunes reciepts, "
    What kind of receipts kos was requested? It's not like iTunes will post us paper or something. Fw mail from iTunes is the only receipt we have from buying apps.

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    Vakasiuola Vaha

    Mhmm

  • 0
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    noa

    I don't know if it's a scam on Tapjoy's part or not, but I've been having problems getting GC for a long time.  Like Lee, I get the runaround: Tapjoy saying it's Lakoo's fault, Lakoo saying it's Tapjoy's fault and in the end I get no GC, I'm poor and the game sucks.  I'm in full agreement, Lakoo is ripping people off by not fixing the problem, hence forcing them to buy silver.  Here's my theory:

    It's Lakoo's fault.  They have no system to distinguish between accounts on a device so the gold doesn't get delivered.  How about this: establish ONE account on a device as the main account to receive all gold coins from Tapjoy.  Then there's no confusion!  Lakoo, I've bought alot of silver from you, and so have many others and if you don't fix this, you will lose A LOT of customers.  So fix this for your own sake!

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    Andriux

    Cots ive read alot of posts BIG THANKS TO NOA if you ever made an account and it was a lv15+ its your MAIN for ever for tapjoy if you had it and you deleted it you wont ever recieve gc it sends to that account rarely tapjoy sends it to cots (or your "main") hope it helps ;)

  • 0
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    noa

    Andruix.  I read your helpful Tapjoy guide, tried it multiple times (all using the ap for over 5 minutes) and never received gold on my "main".  In fact, the last time I received any gold (it lasted for a day!) it was for my "alt".  I didn't delete either my "main" or my "alt".  Hope you have some advice for this one 'cause I'm stumped.

  • 0
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    Andriux

    Have some questions to you noa: How much time you play EO? I need to know this so i can help

  • 0
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    noa

    Some days I play for an hour or two.  Others not at all, but probably 5-8 hours a week.  Been playing for over 7 or 8 months I'd say.

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    Lee Cotterill

    I've been playing for 15 months and I will say that 70-75% of tapjoy apps use to work for me. But when you spent money and get no reward for it is the biggest pain. Every time you download tapjoy gets paid, it helps them reach a quota or a selling point which makes them $$. But when we are screwed the refuse to help us.

    Since their switch from in-game to website the problems have persisted to the point where I get only 5-10% of the gold on items I have downloaded and paid for. Every single time I contact tapjoy they never answer or help me. I sent them iTunes reciepts, screenshots, and apple's emails saying the purchase was legit. And all tapjoy does is take my money, take my buisness an profit from my losses. Tapjoy doesn't work for many players and it actually provides and unfair advantage in-game to certain players who it does work for. Lakoo true to recover my lost gold, they sent me 300 gold LOL I sent them a screen shot of two purchases equal to 125 to 150 gold each so how was I rewarded 290 gold for 12-15 purchases lol it took me 12 months to recover 290 of maybe 2000 gold and probably 100$ I lost to tapjoy's scam. They openly admitted in an email to me their products can be faulty and their customer service department is awful. Yes and they fired their customer service department shortly afterwards.

    -Cots

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    Andriux

    Uhh reply for noa: try to be on your account that you first clicked free gold and then go to website it should help :)

  • 0
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    Andriux

    Guys theres apps tht are shown to you but theyre arent to other couse theyre outdated and you dont get gc refresh page to see latest offers ;)

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    ( ´Д`)y━・~~

    Why did andriux is asking around for gc if he is a pro tapjoy gc loader?

  • 0
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    john blory

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